Returns and refunds

Return Policy

How return requests, review windows, item condition, and refund decisions are handled on H.UK.

What this means

A clear summary for shoppers and sellers.

Return requests are reviewed according to the delivery status, request window, product condition, and the evidence provided.
Customers should keep packaging, photos, videos, and delivery proof ready when requesting a return.
Approved return outcomes may include replacement, refund, repair, or another fair resolution based on the case.
Products must be returned in the required condition unless the issue is caused by damage, wrong item, or seller error.

The summary above is provided to make the document easy to understand. The downloadable PDF remains the full policy record for H.UK International.

Returns and refunds

How return requests, review windows, item condition, and refund decisions are handled on H.UK.

A clear summary for shoppers and sellers.

Return requests are reviewed according to the delivery status, request window, product condition, and the evidence provided.
Customers should keep packaging, photos, videos, and delivery proof ready when requesting a return.
Approved return outcomes may include replacement, refund, repair, or another fair resolution based on the case.
Products must be returned in the required condition unless the issue is caused by damage, wrong item, or seller error.

The summary above is provided to make the document easy to understand. The downloadable PDF remains the full policy record for H.UK International.